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Privacy Policy

Our Privacy Policy

At Twisted Hippies, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy explains how we collect, use, and protect your personal data when you visit our website or make a purchase from us.
 

Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.

1. Information We Collect

We collect personal information in the following ways:

  • Personal Information You Provide: When you place an order, sign up for our newsletter, or contact us through our website, we may collect your name, email address, postal address, phone number, payment information, and any other information you provide.

  • Automatic Information: We collect information about your use of our website through technologies, including your IP address, browser type, pages visited, and time spent on the site. This helps us improve your experience and analyse website traffic.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Process Your Orders: We use your contact and payment information to process and fulfil your orders, including delivering products, sending order updates, and processing refunds or exchanges.

  • Customer Support: We may use your information to respond to inquiries, resolve issues, or assist you with returns and exchanges.

  • Marketing Communications: With your consent, we may use your email address to send you promotional emails, newsletters, and special offers. You can opt out of receiving these emails at any time by following the unsubscribe link in any email we send.

  • Improving Our Website and Services: We use your browsing and usage data to enhance the functionality and performance of our website, ensuring that it meets the needs of our customers.

  • Legal and Security Purposes: We may use your data to comply with legal obligations, protect our rights, and prevent fraud.

3. How We Protect Your Information

We take your privacy seriously and implement a range of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Secure Payment Processing: We use secure payment gateways to handle your payment information. Your credit/debit card, PayPal and any other payment details are never stored on our servers.

  • Encryption: Sensitive information, such as payment details, is encrypted using SSL (Secure Socket Layer) technology.

  • Access Controls: We limit access to personal data to third-party service providers who need it to perform their duties and comply with our policies.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us with operating our website, processing payments, fulfilling orders, or conducting business operations. These third parties are obligated to protect your information and use it only for the purposes specified by us.

We may also share your data:

  • For Legal Purposes: If required by law, court order, or government regulation, we may disclose your personal information to comply with legal obligations or protect our rights.

  • In Case of Business Transactions: If Twisted Hippies undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you if this occurs.

5. Your Rights & Choices

As a customer, you have the following rights regarding your personal data:

  • Access and Correction: You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.

  • Deletion: You may request that we delete your personal data, subject to certain legal exceptions.

  • Opt-Out of Marketing Communications: You can unsubscribe from our promotional emails at any time by clicking the "unsubscribe" link in the email or by contacting us directly.

  • Data Portability: You may request a copy of your personal data in a structured, commonly used format.

To exercise any of these rights, please contact us at the details provided below.

7. Third-Party Links

​Our website may contain links to external websites that are not operated by us. Please be aware that we are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:

Twisted Hippies
8 Moorcroft Mews, Saltney, Chester, CH4 8SH
Email: twistedhippieschester@gmail.com
Phone: 07362 652530

Thank you for trusting Twisted Hippies with your personal information. We value your privacy and are dedicated to safeguarding your data.

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